Triage
- Confirm impact, start time and recent change
- Separate user, application, platform and dependency symptoms
- Check known-good paths and control-plane health
Azure Academy · architecture and delivery
Troubleshooting Decision Tree
A disciplined diagnostic flow that narrows scope before making changes and preserves evidence.
Diagnose
- Follow request flow across identity, DNS, network, compute and data
- Compare expected and actual configuration
- Use logs, metrics, traces and events to test hypotheses
Recover
- Choose rollback, mitigation or forward fix explicitly
- Validate service and customer outcomes
- Preserve timeline, evidence and follow-up actions
Required output
Create a reviewed troubleshooting decision tree for Azure Academy with assumptions, owners, evidence, unresolved risks and explicit acceptance criteria.