01
Identify critical user outcomes
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Terraform Academy · Observability Center
Service-Level Objectives
Translate customer expectations into measurable indicators, objectives and error budgets.
Objective: Use service levels to balance reliability, delivery speed and investment.
Practical guidance
Prepare and design
02
Choose measurable service indicators
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03
Set realistic objectives and review periods
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Practical guidance
Operate and improve
01
Implement reporting and burn-rate alerts
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02
Review breaches and contributing factors
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03
Use error budgets in delivery decisions
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Practical guidance
Evidence and governance
01
Publish agreed objectives
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02
Record exceptions and risks
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03
Review with business owners
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