GitHub Actions Academy · Production operations

Incident Response Playbook

Provide a disciplined sequence for detection, containment, recovery and learning.

Developers, DevOps engineers and platform teamsOperational evidence required
01

Initial response

  • Declare severity and incident lead
  • Stabilise before deep investigation
  • Preserve timestamps and evidence
02

Communication

  • Regular stakeholder updates
  • Single source of truth
  • Clear customer impact statement
03

Closure

  • Root cause distinguishes trigger and systemic cause
  • Actions have owners and deadlines
  • Learning is shared without blame

Evidence standard

Do not mark this guide complete because a document exists. Completion requires reviewed configuration, test evidence, named ownership, known-risk decisions and a repeatable operating procedure.