Initial response
- ✓ Declare severity and incident lead
- ✓ Stabilise before deep investigation
- ✓ Preserve timestamps and evidence
Terraform Academy · Production operations
Incident Response Playbook
Provide a disciplined sequence for detection, containment, recovery and learning.
Cloud, DevOps and platform engineersOperational evidence required
Communication
- ✓ Regular stakeholder updates
- ✓ Single source of truth
- ✓ Clear customer impact statement
Closure
- ✓ Root cause distinguishes trigger and systemic cause
- ✓ Actions have owners and deadlines
- ✓ Learning is shared without blame
Evidence standard
Do not mark this guide complete because a document exists. Completion requires reviewed configuration, test evidence, named ownership, known-risk decisions and a repeatable operating procedure.