01
Identify platform users and outcomes
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Platform Engineering Academy · Platform Operations Center
Platform Operating Model
Define platform ownership, product management, support and governance.
Objective: Operate the platform as a dependable internal product.
Practical guidance
Prepare and design
02
Define product and technical ownership
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03
Set decision and escalation paths
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Practical guidance
Operate and improve
01
Run service reviews and roadmap planning
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02
Manage demand and technical debt
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03
Measure adoption and reliability
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Practical guidance
Evidence and governance
01
Publish responsibilities
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02
Track outcomes and risks
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03
Review the model as scale changes
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