01
Declare severity and owner
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Platform Engineering Academy · Production Runbooks
Service Outage Recovery
A structured response for partial or complete service unavailability.
Objective: Restore service safely while preserving diagnostic evidence.
Practical guidance
Immediate actions
02
Confirm customer impact
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03
Freeze risky changes
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04
Open communications channel
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Practical guidance
Technical recovery
01
Check dependencies
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02
Use known-good rollback
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03
Fail over where validated
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04
Monitor recovery indicators
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Practical guidance
Exit criteria
01
Service objectives restored
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02
Backlog processed
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03
Evidence retained
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04
Follow-up actions assigned
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