01
List common request types
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Azure DevOps Academy · Service Catalogue
Service Request Model
Standardise how users request access, provisioning, changes and support.
Objective: Provide efficient self-service while retaining appropriate governance.
Practical guidance
Discover and define
02
Define required information and approvals
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03
Set fulfilment targets
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Practical guidance
Execute and improve
01
Create workflows and automation
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02
Test exception and rejection paths
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03
Integrate status communication
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Practical guidance
Assure and evidence
01
Measure fulfilment performance
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02
Remove avoidable friction
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03
Review request demand
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