01
Map support teams and hours
Apply this point to a real Azure DevOps Academy design, delivery or operational scenario and record the evidence used to validate the outcome.
Azure DevOps Academy · Service Catalogue
Service Support Model
Define support tiers, responsibilities, escalation and supplier engagement.
Objective: Ensure incidents and requests reach accountable teams quickly.
Practical guidance
Discover and define
02
Define severity and escalation rules
Apply this point to a real Azure DevOps Academy design, delivery or operational scenario and record the evidence used to validate the outcome.
03
Document supplier dependencies
Apply this point to a real Azure DevOps Academy design, delivery or operational scenario and record the evidence used to validate the outcome.
Practical guidance
Execute and improve
01
Test contact and handoff paths
Apply this point to a real Azure DevOps Academy design, delivery or operational scenario and record the evidence used to validate the outcome.
02
Validate on-call and access readiness
Apply this point to a real Azure DevOps Academy design, delivery or operational scenario and record the evidence used to validate the outcome.
03
Create support runbooks
Apply this point to a real Azure DevOps Academy design, delivery or operational scenario and record the evidence used to validate the outcome.
Practical guidance
Assure and evidence
01
Publish the model
Apply this point to a real Azure DevOps Academy design, delivery or operational scenario and record the evidence used to validate the outcome.
02
Measure handoff quality
Apply this point to a real Azure DevOps Academy design, delivery or operational scenario and record the evidence used to validate the outcome.
03
Review after major incidents
Apply this point to a real Azure DevOps Academy design, delivery or operational scenario and record the evidence used to validate the outcome.