01
Define customer outcomes and scope
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Platform Engineering Academy · Service Catalogue
Service Definition
Describe purpose, users, boundaries, dependencies and ownership for a technical service.
Objective: Create an unambiguous catalogue entry that supports consumers and operators.
Practical guidance
Discover and define
02
Identify owners and support teams
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03
Map dependencies and exclusions
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Practical guidance
Execute and improve
01
Document features and service options
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02
Define access and request processes
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03
Publish support and escalation paths
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Practical guidance
Assure and evidence
01
Review with stakeholders
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02
Set review dates
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03
Maintain version history
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