01
Identify critical user journeys
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Platform Engineering Academy · Service Catalogue
Service-Level Model
Define availability, support, recovery and performance commitments.
Objective: Align service expectations with measurable operational capability.
Practical guidance
Discover and define
02
Set service indicators and objectives
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03
Define support hours and priorities
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Practical guidance
Execute and improve
01
Validate monitoring and reporting
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02
Test recovery commitments
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03
Agree error-budget or exception handling
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Practical guidance
Assure and evidence
01
Publish commitments
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02
Track performance
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03
Review breaches and trends
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